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Mind the Product

Product Management

Sunday Rewind: Whose job is it anyway? The rise of Product Ops and why it deserves to be an independent function

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Creating metrics that matter

B2B product management

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Andres is a freelance writer and digital marketer with a background in engineering and a keen interest in the latest technology advancements. He currently helps tech companies and startups tell their stories by turning their complex ideas into easy to understand material. You can reach out to him on LinkedIn

Andres Phillips

<p>In this ProductTank London talk, Lisa Mo Wagner, Product Coach at codecentric AG, dives into the JEDI approach to discovery and delivery. Watch the video to see the talk in full, or read on for an overview of the key points:</p>
<ul>
<li>Breaking down the JEDI acronym</li>
<li>Design justice</li>
<li>Tools for unlearning</li>
</ul>
<h2>Breaking down the JEDI acronym</h2>
<p>JEDI stands for justice, equity, diversity, and inclusion. Diversity describes all the differences between us based on which we then experience advantages or encounter barriers to opportunities. Inclusion means fostering a sense of belonging by centering, valuing and amplifying the voices, perspectives and styles of those who experienced more barriers based on their identities.</p>
<p>Equity means allocating resources to ensure everyone has access to the same opportunity. Justice means going another step further and dismantling those barriers to resources and opportunities in society so that everyone can live a full and dignified life.</p>
<h2>Design justice</h2>
<p>When product managers think of diversity, oftentimes, the first thing that comes to mind is gender. However, there are many different dimensions that aren’t visible. This is important when building products, as product managers might assume what the customer wants. To counteract this, it’s essential to incorporate design justice where products are designed with customers and not for them.</p>
<h2>Tools for unlearning</h2>
<p>Another focus area for diversity and inclusion is typically hiring. However, product managers aren’t necessarily in a position to control hiring. Instead, a cultural shift is required, but that can take some time to implement. Lisa mentions one tool to help the process: the privilege canvas. It helps point out what privilege the people of the team have, who is already represented and what is not represented.</p>
<p>In an ideal world, building products looks like discovering, ideating, prototyping and validating, building and shipping then learning. However, to start making this process more diverse and inclusive, product managers need to ask:</p>
<ul>
<li>What is the impact</li>
<li>Who am I leaving behind</li>
<li>What is the worst that could happen?</li>
<li>Who am I talking to?</li>
<li>Who am I excluding?</li>
<li>Am I being fair?</li>
<li>Do I fall back on stereotypes</li>
<li>Is what I am doing accessible on several dimensions?</li>
</ul>
<p>The key takeaways from this talk are that product managers need to make fewer assumptions so that they can design with their customers and not just for them. They need to check where they are and what is missing within their teams to create a culture of inclusion. Product managers should also train their empathy and ensure that the questions asked about diversity and inclusion are part of the process and not just an afterthought.</p>
<h2>Enjoy more ProductTank content</h2>
<p><a href="https://www.mindtheproduct.com/producttank-about/content/" target="_blank" rel="noopener">ProductTanks</a> are informal meetups, created by Mind the Product, to bring local product people together and to enable speakers to share amazing product insights. Today we have ProductTanks in more than 200 cities across the globe and there’s probably one near you.</p>
<p><a href="https://www.mindtheproduct.com/producttank-about/content/" target="_blank" rel="noopener">Learn more about ProductTank</a> – find your local meetup, explore more ProductTank content, see the latest ProductTank news, and discover ways to get involved!</p>

core/freeform

The magic of making great products with Christian Idiodi

Continuous discovery by Konstantin Diener

Unusual business in the product discovery stage by Kristian Collin Berge

How to find out what your customers want by Janet Bumpas

From PO to CPO: How to drive your product career by Namrata Sarmah

How to recognise and beat the ‘knowing’ gap – Christina Wodtke at MTP Engage Hamburg

Get innovation-ready, your product manager is on fire! by Julia Shalet

Jedi discovery and delivery by Lisa Mo Wagner

From pandemic to pingdemic – Building through uncertainty

A designer, a product manager, and an engineer walk into a bar…by Karishma Irani