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Product Management

Sunday Rewind: Whose job is it anyway? The rise of Product Ops and why it deserves to be an independent function

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Andres is a freelance writer and digital marketer with a background in engineering and a keen interest in the latest technology advancements. He currently helps tech companies and startups tell their stories by turning their complex ideas into easy to understand material. You can reach out to him on LinkedIn

Andres Phillips

<p>In this ProductTank London talk, Senior Director at <span style="text-decoration: underline;"><a href="https://www.linkedin.com/company/thetaray/" target="_blank" rel="noopener">ThetaRay</a></span>, <span style="text-decoration: underline;"><a href="https://www.linkedin.com/in/shaun-smith-taylor/?originalSubdomain=uk" target="_blank" rel="noopener">Shaun Smith-Taylor</a></span>, provides insights into how you can grow a product-led company by having the right culture. He explains the history of becoming product-led, the characteristics and culture of a product-led company, and the importance of the CEO and company structure to success.</p>
<p>Watch the video to see his talk in full or read on for an overview of his key points:</p>
<ul>
<li>Where have we come from?</li>
<li>Don Draper’s guide to being product-led</li>
<li>Product-led characteristics and culture</li>
</ul>
<h2>Where have we come from?</h2>
<p>In the early days of product management, many companies were marketing-led. In this situation, the customers were the ones driving decisions. Procter &amp; Gamble was an example of such a marketing-led organization focused on brand management and customer-centricity.</p>
<p>Eventually, businesses became sales-led. The primary goal was to bring value to the market. However, this was a long process where revenue was king and a focus on the customer journey with a go-to-market strategy at the end.</p>
<p>Next came project-led companies. For these companies, culture was not aligned to market-fit, vision, and strategy. In this scenario, the customer dictates 100% of what the company does. However, it’s hard to scale and prioritize. Also, products in these companies are seen as a supporting function, which ultimately doesn’t deliver the required value to the customer.</p>
<h2>Don Draper on product-led</h2>
<p>Shaun references Mad Men character, Don Draper, to provide some key traits relevant to being product-led. They must have:</p>
<ol>
<li>A desire to be a market leader</li>
<li>The ability to move fast</li>
<li>An ambitious management team</li>
<li>Have blue sky thinking</li>
</ol>
<h2>Product led characteristics and culture</h2>
<p>Shaun then touches on some of the key characteristics of a product-led company and the cultural values they employ.</p>
<h3>Characteristics</h3>
<p>A product-led company understands its market fit and is customer-centric. It focuses on product value and has alignment from the C-level right down on a shared vision as well as excellent speed to market and a low acquisition cost.</p>
<h3>Cultural values</h3>
<p>A good product-led organization and the product manager in such an organization utilizes a blue ocean mindset and can think outside of the box. They are customer-centric; they understand the value the product brings to the market, take full ownership of the product line, act fast and challenge the usual way of doing things.</p>
<p style="text-align: center;"><span style="font-weight: bold;">Read this </span><span style="font-weight: bold;">article by </span><span style="font-weight: bold; text-decoration: underline;"><a href="https://www.mindtheproduct.com/profile/Federico%20Iglesias" target="_blank" rel="noopener">Federico Iglesias</a></span><span style="font-weight: bold;"> on</span><span style="font-weight: bold;"> how </span><span style="font-weight: bold; text-decoration: underline;"><a href="https://www.mindtheproduct.com/building-extraordinary-teams/" target="_blank" rel="noopener">Building extraordinary product teams</a></span><span style="font-weight: bold;">.</span><span style="font-weight: bold;"> </span></p>
<p>To achieve all of this, your CEO and management team must be product people. They need to lean and own the product roadmap, be innovative and visionary, empower and structure a team to move fast, and recruit a core executive team of product people.</p>
<p>The key takeaways from this talk are the questions that you need to ask to determine if your company is product-led. Some of these include:</p>
<ul>
<li>Are the company values at the heart of your product strategy?</li>
<li>Is there a 360 feedback loop within the product lifecycle?</li>
<li>Do you act fast and not afraid to fail?</li>
<li>Does your management team understand and support product?</li>
</ul>
<p>If the answer to most of these questions is no, then you are not product-led.</p>
<h2>Enjoy more from ProductTank</h2>
<p><span style="text-decoration: underline;"><a href="https://www.mindtheproduct.com/producttank/" target="_blank" rel="noopener">ProductTanks</a></span> are informal meetups, created by Mind the Product, to bring local product people together and to enable speakers to share amazing product insights. Today we have</p>
<p>ProductTanks in more than 200 cities across the globe and there’s probably one near you.</p>
<p>Learn more about ProductTank – find your local meetup, explore more <span style="text-decoration: underline;"><a href="https://www.mindtheproduct.com/producttank-about/content/" target="_blank" rel="noopener">ProductTank content</a></span>, see the latest ProductTank news, and discover ways to get involved!</p>

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Creating courageous product teams with Yi-Wei Ang

Mastering perspective – zoom in, zoom out as a product leader by Navya Rehani Gupta

Product-led company powered by culture by Shaun Smith-Taylor

Andres Phillips